Customer experience

The price of payment inefficiencies

A major research study reveals how business leaders are gaining a competitive edge by eliminating the hidden cost of payment inefficiencies.

Group 379

Keeping up with a decade of change

Just a decade ago, payments were a financial mechanism controlled by banks and acquirers. But since then, everything has changed. Payments are now critical to business strategy - directly impacting internal operations, brand and the customer experience.

A major research study reveals the true cost of payments in 2020, and how the UK's leading businesses are tackling this.

It explores the hidden and hard costs of payments, the increasing threat hidden costs pose if left untreated, and how eliminating them can create a competitive edge.

ebook2020q4

What’s in the report?

Lightbulb_Tile

Insights from over 260 business leaders

With 200+ surveys from independent research firm LoudHouse and over 60 leadership interviews from think tank TechPros.

CPU_Tile

The five-step roadmap to eliminating hidden inefficiencies

We've collated the findings from this extensive research to address the tough questions in a five-step approach.

Fast_Foward_Tile

How finance and technology leaders are turning on customer experience

Customer experience is at the heart of almost every business. Learn how this translates into technology in 2020.

Sulabh Agarwal
Managing Director and Global Payments Lead, Accenture

"We have restructured. Payments, which used to be siloed within Financial Services, is now cross industry. So that’s clearly been a big change, and we need to evolve with the market.”

Featured Interviewees

We interviewed over 60 CEOs, CFOs, CTOs, product leaders, industry analysts and more, below you will find a selection of just a few of them.

Tony Barker Paxport

Tony Barker

Founder and CEO Paxport
daniel burton

Daniel Burton

Chief Finance Officer Accenture UK & Ireland
James Milligan

James Milligan

Global Head of Technology Businesses Hays Recruitment
Maria Luisa Rodriguez Muñoz

Maria Luisa Rodriguez

Chief Technologist DXC.Technology
Rob Marsden

Rob Pheasey

CEO Marsden Building Society
Kevin Bulmer

Kevin Bulmer

Chief Technology & Transformation Officer Robert Walters
martin shaw

Martin Shaw

Finance Director Neuven Solutions
Alastair RateSetter

Alastair Jones

Director of Information Systems & Security RateSetter
mat-megens

Mathew Megens

Founder and CEO HyperJar
Ryan Scoville

Ryan Scoville

Director Of Technology Monedo
Steven Cooper

Steven Cooper

Group CEO Hoaresbank
Henrik Andersson

Henrik Andersson

Finance Director TUI
Blake Carroll Fulford-Brown

Blake Carroll Fulford-Brown

Head of Product On The Beach
David Renold

David Renold

COO Coinbase
Paul Sweetingham

Paul Sweetingham

Global Solution Leader: Banking & CX DXC Technology
Michael Rennie

Michael Rennie

Chief Digital Officer Cynergy Bank
Marta Franch Camino Younited Credit

Marta Franch Camino

CFO Iberia Younited Credit
John Quamina

John Quamina

Global Practice Partner Payments Wipro
SulabhAccenture-1

Sulabh Agarwal

Managing Director, Global Payments Lead Accenture
78

Marco Torrente

Chief Financial Officer WebBeds

Sign-up to receive your copy

The report is packed full of actionable insights, sign-up now to receive your copy.

Be sure to add your industry to receive the results and insights as applied to your business. 

Supporting business across Europe and the UK

Accentra
Liberis
Revolut
Sage-1
Salary-Finance
Iwoca

Supporting business across Europe and the UK

Accentra
Liberis
Revolut
Sage-1
Salary-Finance
Iwoca

Who is Modulr?

Modulr is built for businesses that need a faster, easier and more reliable way to move money. With Modulr, businesses can automate payment flows, embed payments into their platforms and build entirely new payment products and services themselves. All managed in real-time, 24/7 from one API.

Modulr’s API makes it easy for businesses to streamline existing services, launch new products and scale more efficiently.

For further information – please go to www.modulrfinance.com

logo-faster-payments logo-bacs logo-chaps logo-sepa visa 2