The Digital Now: Meeting your customers' payment expectations

We surveyed over 2,000 people ranging from 18 to 65+ about their attitudes to digital payments. And the results feature:

• Key Findings – what we know about the digital now
• The Formula for Success: Top 5 elements of an ideal payment experience (and how to deliver them)
• Solving the Challenger Company and Traditional Organisation Obstacles

Here's the key point: Your customers already have high expectations around payments and customer experience. Customers of all ages expect instant payments, instant receipts and super-easy processes. And these attitudes are high across the board, spanning both gender and age. 

 It's time to stop thinking about the digital future and start thinking about the Digital Now.